Purchasing & Shipping

lisa.esposito.artist@gmail.com

Thank you for your interest in my artwork. Every original piece is carefully prepared, packaged, and shipped from my studio with the same attention and care that goes into creating it. My goal is for your artwork to arrive safely and to provide you with a purchasing experience you can enjoy with confidence.

Packaging & Shipping

Each original artwork is professionally packaged using museum-quality protective materials to ensure safe delivery.

Framed works are presented under crystal-clear plexiglass rather than glass. Plexiglass offers exceptional clarity while being lightweight, shatter-resistant, and safer for shipping.

Orders are typically shipped within 3–5 business days of purchase unless otherwise noted on the artwork’s individual listing.

Once your order has shipped, you will receive an email containing tracking information so you can follow its progress.

All original artwork is shipped fully insured for its purchase value. A signature may be required upon delivery for higher-value purchases.

At this time, online purchases are shipped within the United States. If you live outside the U.S. and are interested in purchasing an artwork, please contact me before placing your order so that I can discuss shipping options and provide an accurate quote.

Please verify that your shipping address is correct before completing your purchase. I cannot be responsible for delays or deliveries resulting from an incorrect address supplied at checkout.

Returns

I want you to be delighted with your purchase. Because buying original artwork online is a unique experience, I offer a reasonable return policy to give you peace of mind.

If, after receiving your artwork, you decide it is not the right piece for your home, you may request a return by contacting me within 7 days of delivery.

Approved returns must be shipped within 14 days of delivery.

To be eligible for a refund

  • The artwork must be returned in its original condition.
  • Whenever possible, it should be returned using its original packaging.
  • Return shipments must include tracking and insurance for the full purchase price.
  • The buyer is responsible for return shipping costs unless the artwork arrived damaged or an incorrect item was sent.

Once the artwork has been received and inspected, a refund of the purchase price will be issued. Original shipping charges and return shipping costs are non-refundable except in cases of shipping damage or seller error.

Because every artwork is an original, exchanges are not available.

Damaged Shipments

Every artwork is thoroughly inspected before shipment and carefully packaged to minimize the possibility of damage during transit.

If your artwork arrives damaged, please contact me within 3 days of delivery.

To help resolve the issue as quickly as possible, please include:

  • Photographs of the damaged artwork
  • Photographs of the shipping box and all packaging materials
  • A photograph of the shipping label

Please retain the artwork and all packaging until the shipping claim has been completed. Depending upon the circumstances, I will work with you to arrange an appropriate resolution.

Orders may be cancelled within 12 hours of purchase, provided they have not already been packaged or shipped.

Every effort has been made to photograph each artwork as accurately as possible. However, colors may appear slightly different from one monitor, tablet, or phone screen to another. Minor variations in color are normal and do not constitute a defect.

Original oil pastel artwork should be displayed away from prolonged direct sunlight, excessive humidity, and sources of heat. With proper care, your artwork will provide lasting enjoyment for many years.

Your artwork is framed under premium plexiglass, chosen for its exceptional clarity, light weight, and shatter resistance.

To clean the plexiglass, gently wipe the surface with a soft microfiber cloth. If additional cleaning is needed, lightly dampen the cloth with water or use a cleaner specifically formulated for acrylic or plexiglass. Never spray cleaner directly onto the plexiglass.

Avoid using paper towels, household glass cleaners (such as Windex), ammonia-based products, or abrasive cleaners, as these can scratch or permanently cloud the surface.

With proper care, the plexiglass will remain beautifully clear for many years.

If you have any questions about an artwork before purchasing, please don’t hesitate to contact me. I’m always happy to provide additional photographs or answer questions to help you make your decision with confidence.

lisa.esposito.artist@gmail.com